About a decade ago, working in call centres and BPOs was a rite of passage of sorts for the youth looking for job opportunities in Bengaluru and Pune. It was a stepping stone where one worked night shifts and was not necessarily a career goal. Times have changed since then. In this episode of The Working Life, R Swaminathan, Chief People Officer at WNS Global Services explains how his BPO has attracted and retained people who have worked for more than a decade with the firm.
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